Armed Forces Helpline Worker
* PLEASE NOTE: This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
What we offer:
• Birthday day off.
• Trivial benefits system.
• Competitive annual leave plus all bank holidays.
• Enhanced maternity pay.
• Team days/lunches.
• Opportunities for additional paid work.
• Ongoing Training and Development.
• External clinical supervision.
Details:
Part-Time: 27 Hours per week
Salary: £24,000 pro rata
Location: Home working* – there will be a requirement for occasional working in our Head Office in Portsmouth. *Induction maybe be at our Portsmouth office.
Contract: Until 24th February 2027 – continuation subject to funding.
NB: This post is within a team of two helpline workers sharing a two-week rotation rota. These hours will include weekdays, evenings, bank holidays and Sundays. Four shifts per week.
Role:
Aurora New Dawn is a registered charity providing support and advocacy to survivors of domestic abuse, stalking and sexual violence.
The successful candidate will:
• Provide a high-quality service (information, advice, and support) to victims/survivors of domestic abuse, sexual violence and/or stalking (aged 16+).
• Offer emotional support to victims of abuse.
• Offer information in the form of signposting/referral to support services.
• Offer this support through a variety of methods such as telephone, text, and online support.
• The service will be working specifically within an armed forces (army) remit, as follows:
- Where the victim is a serving member of the army.
- Where the alleged perpetrator(s) is a serving member of the army.
How to apply:
For full details about this opportunity and to apply, please visit:
👉 https://www.aurorand.org.uk/job/armed-forces-helpline-worker
If you would like an informal discussion about the role or have any questions, please contact our Operations Director on 02392 479254.
Before applying, we strongly recommend that you read the job description and person specification carefully, as shortlisting decisions will be based on the information provided in your covering letter.
Please submit your CV alongside a covering letter as part of your application.
Our Commitment to Diversity:
We welcome applications from women of all backgrounds and communities and are committed to building a team that reflects a wide range of skills, experiences, and perspectives.
We particularly encourage applications from disabled women and Black, Asian and Minority Ethnic women, who are currently underrepresented within our organisation.
Key Dates:
Closing date: Open-ended (we will appoint as soon as a suitable candidate is identified)
Interviews: To be confirmed
Additional Information:
Due to limited resources, we are unable to provide feedback to all applicants. If you do not hear from us, please assume that your application has not been successful on this occasion.
Recruitment Process:
Please note that we do not use AI at any stage of our recruitment process. All applications are carefully reviewed by the recruiting manager or a member of the Talent Attraction team.
We kindly ask candidates to avoid using AI tools to generate application materials or interview responses, as we are keen to hear your own voice, ideas, and perspectives.
We recognise that some applicants may use assistive technology for accessibility, structure, or grammar support, and this is fully respected.
